New institutional enquiries
Discuss liquidity, execution and technology requirements.
INSTITUTIONAL SUPPORT
Institutional
Support
A centralized 24/5 service desk for technical, operational and commercial enquiries from professional clients.
OVERVIEW
One route into the VXTM institutional service network.
VXTM’s Institutional Services desk provides a clear route for professional clients to coordinate commercial, technical and operational requirements without navigating disconnected support channels.
24/5 coverageInstitutional enquiries and operational support on a 24/5 basis.
Technical routingCoordinate platform, API and connectivity questions.
Operational supportRoute service and workflow enquiries to the appropriate specialist.
Commercial coordinationArrange discussions around liquidity, products and business requirements.
WORKFLOW
How the service
fits together.
Use info@vxtm.com for general/commercial enquiries and support@vxtm.com for client support.
Contact the desk
Use the appropriate VXTM email channel for your enquiry.
Route the requirement
The request is directed to the relevant internal specialist.
Coordinate resolution
Technical, operational or commercial stakeholders work through the requirement.
Stay connected
Ongoing client needs remain centralized through Institutional Services.
PROFESSIONAL OPERATIONS
Technology, market access and service in one operating picture.
VXTM approaches institutional requirements as connected workflows rather than isolated products. The exact configuration is aligned with client profile, technology environment and service needs.
Discuss your requirements ↗ USE CASES
Designed for professional
market participants.
Configurations depend on client profile, jurisdiction, asset requirements and operating model.
Existing clients
Route technical or operational requirements.
Technology teams
Coordinate integration and platform questions.
Commercial teams
Arrange product and service discussions.
NEXT STEP
Discuss institutional support with VXTM.
Contact the Institutional Services desk to explore how this service can fit your organization and technology environment.